Frequently Asked Questions
Products
What types of paper products do you offer?
Currently, we specialize in high-quality office paper suitable for a wide range of business needs. We’re planning to expand our product line in the future to include specialty papers and custom solutions.
Is your paper suitable for all types of printers?
Yes, our office paper is designed to work seamlessly with all types of printers and copiers, including inkjet and laser printers.
Do you offer eco-friendly paper options?
Yes, we offer paper products with recycled content. We’re continuously working to expand our eco-friendly options without compromising on quality.
Ordering and Shipping
What is your minimum order quantity?
Our minimum order quantity varies depending on the product. Please contact our sales team for specific details.
Do you offer international shipping?
Yes, we ship to many countries across the Middle East and Africa. Shipping costs and delivery times may vary depending on the destination.
What is your return policy?
We stand behind the quality of our products. If you’re not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order to arrange a return or exchange.
Sustainability
Are your products FSC certified?
We’re currently working towards FSC certification for all our products. This process is ongoing, and we expect to achieve full certification by 2026.
How do you ensure your paper is sustainably sourced?
We work only with suppliers who adhere to responsible forestry practices. We’re also implementing rigorous tracking systems to ensure the traceability of our raw materials.
What steps are you taking to reduce your environmental impact?
We’re committed to sustainability across our operations. This includes energy-efficient manufacturing, water conservation efforts, waste reduction programs, and partnerships with environmental organizations. You can find more details on our Sustainability Initiatives page.
Company and Services
Do you offer custom paper solutions?
While we currently focus on standard office paper, we’re planning to introduce custom solutions in the future. Stay tuned for updates!
Can I tour your facilities?
We occasionally offer tours of our facilities for educational purposes and potential business partners. Please contact our PR department for more information.
Are you hiring?
We’re always on the lookout for talented individuals who share our passion for quality and sustainability. Check our Careers page for current openings.
